Wallet Settlement & Adjustments

Understanding Wallet Settlement

• Settlement: Process of finalizing wallet transactions

• Automatic: System handles settlement automatically

• Real-time: Transactions are processed immediately

• Secure: All transactions are secure

How Settlement Works

• When you top up:

• Payment is processed

• Balance is updated immediately

• Transaction is recorded

• Settlement is automatic

• When wallet is used:

• Amount is deducted

• Balance is updated

• Transaction is recorded

• Settlement is automatic

Wallet Adjustments

• Adjustments may be made for:

• Refunds

• Corrections

• Promotional credits

• System corrections

• Adjustments appear in transaction history

• Description shows reason for adjustment

Checking Settlement

• Review transaction history

• Verify all transactions

• Check balance matches transactions

• Look for any discrepancies

• Contact support if needed

Handling Discrepancies

• If balance seems incorrect:

• Review transaction history

• Check for missing transactions

• Verify all top-ups

• Check for unexpected debits

• Contact support if needed

Settlement Best Practices

• Review transactions regularly

• Verify balance accuracy

• Keep records of transactions

• Report discrepancies promptly

• Understand settlement process